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  <channel>
    <title>Support</title>
    <description>Having issues with setting up email forwarding or anything else?  This is the place to get help.</description>
    <pubDate>Sat, 06 Jun 2026 10:56:14 +0000</pubDate>
    <lastBuildDate>Sat, 06 Jun 2026 10:56:14 +0000</lastBuildDate>
    <generator>Outgress</generator>
    <link>https://outgress.com/community/support.5/</link>
    <atom:link rel="self" type="application/rss+xml" href="https://outgress.com/community/support.5/index.rss"/>
    <item>
      <title>Can't import historical emails</title>
      <pubDate>Wed, 01 Apr 2026 02:24:35 +0000</pubDate>
      <link>https://outgress.com/threads/cant-import-historical-emails.1188/</link>
      <guid>https://outgress.com/threads/cant-import-historical-emails.1188/</guid>
      <author>invalid@example.com (CuddlySnowFlame)</author>
      <dc:creator>CuddlySnowFlame</dc:creator>
      <content:encoded><![CDATA[Each time I try to import historical emails, Google blocks it as:<br />
<br />
This app is blocked<br />
<br />
This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.<br />
<br />
Can this be updated so I can get more accurate data?]]></content:encoded>
    </item>
    <item>
      <title>New Telegram destinations not working</title>
      <pubDate>Mon, 26 Jan 2026 00:13:23 +0000</pubDate>
      <link>https://outgress.com/threads/new-telegram-destinations-not-working.1185/</link>
      <guid>https://outgress.com/threads/new-telegram-destinations-not-working.1185/</guid>
      <author>invalid@example.com (Blazer)</author>
      <dc:creator>Blazer</dc:creator>
      <content:encoded><![CDATA[Telegram destinations seem to be having an issue. Existing destinations are still working but adding a new one , OutgressBot ignores all /start commands in both private message and the group chat destination.]]></content:encoded>
    </item>
    <item>
      <title>Account access</title>
      <pubDate>Sat, 06 Sep 2025 20:14:26 +0000</pubDate>
      <link>https://outgress.com/threads/account-access.1180/</link>
      <guid>https://outgress.com/threads/account-access.1180/</guid>
      <author>invalid@example.com (khyryl)</author>
      <dc:creator>khyryl</dc:creator>
      <content:encoded><![CDATA[Hello admin I have sent you PM please have a spare to check it as it contains some information that is not for public eyes thank you and hoping my issue will get resolve.<br />
<br />
Also what is the difference benefits of premium and commander subscription?]]></content:encoded>
    </item>
    <item>
      <title>New Niantic Spatial email</title>
      <pubDate>Tue, 22 Jul 2025 18:41:51 +0000</pubDate>
      <link>https://outgress.com/threads/new-niantic-spatial-email.1127/</link>
      <guid>https://outgress.com/threads/new-niantic-spatial-email.1127/</guid>
      <author>invalid@example.com (Dyna)</author>
      <dc:creator>Dyna</dc:creator>
      <content:encoded><![CDATA[Hello,<br />
with the recent sell of Niantic to Scopely and the creation of &quot;Niantic Spatial&quot;, some things in NIA are changing, such as domain and email addresses.<br />
<br />
Notifications like damage attacks are now coming from a new email address. <a href="https://outgress.com/members/1/" class="username" data-user="1, @digitalpoint">@digitalpoint</a>, I guess this could impact Outgress forwarding filters.<br />
<br />
New email:<br />
<a href="mailto:ingress-support@nianticspatial.com">ingress-support@nianticspatial.com</a><br />
<br />
The old one was:<br />
<a href="mailto:ingress-support@nianticlabs.com">ingress-support@nianticlabs.com</a>]]></content:encoded>
      <slash:comments>2</slash:comments>
    </item>
    <item>
      <title>Is this site still active?</title>
      <pubDate>Tue, 03 Dec 2024 13:31:16 +0000</pubDate>
      <link>https://outgress.com/threads/is-this-site-still-active.1110/</link>
      <guid>https://outgress.com/threads/is-this-site-still-active.1110/</guid>
      <author>invalid@example.com (NorfolkDave)</author>
      <dc:creator>NorfolkDave</dc:creator>
      <content:encoded><![CDATA[Put in a username of someone who is active in my area and last seen 2017 according to the site. I have now set up forwarding but wondering if the site is even active anymore?]]></content:encoded>
      <slash:comments>4</slash:comments>
    </item>
    <item>
      <title>Remove traces of old Code Name</title>
      <pubDate>Fri, 05 Jul 2024 17:16:40 +0000</pubDate>
      <link>https://outgress.com/threads/remove-traces-of-old-code-name.1051/</link>
      <guid>https://outgress.com/threads/remove-traces-of-old-code-name.1051/</guid>
      <author>invalid@example.com (ChiEnlight)</author>
      <dc:creator>ChiEnlight</dc:creator>
      <content:encoded><![CDATA[Hello,<br />
<br />
In the interest of privacy, could you please remove all traces of my old code name and replace it with my current code name? Please message me and I will gladly give you my old code name.<br />
<br />
Sincerely,<br />
<br />
ChiEnlight]]></content:encoded>
      <slash:comments>1</slash:comments>
    </item>
    <item>
      <title>Forwarding via mailgun</title>
      <pubDate>Wed, 12 Jun 2024 03:46:32 +0000</pubDate>
      <link>https://outgress.com/threads/forwarding-via-mailgun.1031/</link>
      <guid>https://outgress.com/threads/forwarding-via-mailgun.1031/</guid>
      <author>invalid@example.com (fdrfdrfdrfdr)</author>
      <dc:creator>fdrfdrfdrfdr</dc:creator>
      <content:encoded><![CDATA[I happen to do my email forwarding via mailgun, but I don&#039;t think it is working. I do see evidence of forwards to <a href="mailto:damage@outgress.com">damage@outgress.com</a> in the mailgun logs. Is this a supported configuration? Using gmail forwarding likewise didn&#039;t work, and may have something to do that gmail account itself being the target of mailgun forwarding. <br />
<br />
Thanks for reading my question.]]></content:encoded>
      <slash:comments>2</slash:comments>
    </item>
    <item>
      <title>Name change please</title>
      <pubDate>Mon, 29 Apr 2024 02:27:57 +0000</pubDate>
      <link>https://outgress.com/threads/name-change-please.1027/</link>
      <guid>https://outgress.com/threads/name-change-please.1027/</guid>
      <author>invalid@example.com (WitchHazelCT)</author>
      <dc:creator>WitchHazelCT</dc:creator>
      <content:encoded><![CDATA[Witchhazelct to RoseTylerTalons]]></content:encoded>
    </item>
    <item>
      <title>Merge please</title>
      <pubDate>Sun, 28 Apr 2024 15:52:50 +0000</pubDate>
      <link>https://outgress.com/threads/merge-please.1026/</link>
      <guid>https://outgress.com/threads/merge-please.1026/</guid>
      <author>invalid@example.com (frank42)</author>
      <dc:creator>frank42</dc:creator>
      <content:encoded><![CDATA[Hi,<br />
for some reason, the login process by gmail didn&#039;t correctly work, so now there&#039;s two of me:<br />
<br />
- frank42 (original me)<br />
- frank42.3090 (newly created me)<br />
<br />
Please merge them, thanks.]]></content:encoded>
    </item>
    <item>
      <title>Name change</title>
      <pubDate>Wed, 07 Feb 2024 01:11:45 +0000</pubDate>
      <link>https://outgress.com/threads/name-change.978/</link>
      <guid>https://outgress.com/threads/name-change.978/</guid>
      <author>invalid@example.com (sarahgguwu)</author>
      <dc:creator>sarahgguwu</dc:creator>
      <content:encoded><![CDATA[current name &gt; sarahgguwu]]></content:encoded>
    </item>
    <item>
      <title>Name Change please</title>
      <pubDate>Mon, 16 Oct 2023 16:35:35 +0000</pubDate>
      <link>https://outgress.com/threads/name-change-please.933/</link>
      <guid>https://outgress.com/threads/name-change-please.933/</guid>
      <author>invalid@example.com (TheRevenante)</author>
      <dc:creator>TheRevenante</dc:creator>
      <content:encoded><![CDATA[MasterRene &gt; TheRevenante]]></content:encoded>
      <slash:comments>1</slash:comments>
    </item>
    <item>
      <title>Blacklisted for spam?</title>
      <pubDate>Mon, 25 Sep 2023 10:45:10 +0000</pubDate>
      <link>https://outgress.com/threads/blacklisted-for-spam.930/</link>
      <guid>https://outgress.com/threads/blacklisted-for-spam.930/</guid>
      <author>invalid@example.com (RTLQuietuS)</author>
      <dc:creator>RTLQuietuS</dc:creator>
      <content:encoded><![CDATA[See attached screenshot of mail daemon rejection]]></content:encoded>
      <slash:comments>4</slash:comments>
    </item>
    <item>
      <title>Portal movement in Welford upon avon</title>
      <pubDate>Tue, 23 May 2023 20:28:33 +0000</pubDate>
      <link>https://outgress.com/threads/portal-movement-in-welford-upon-avon.916/</link>
      <guid>https://outgress.com/threads/portal-movement-in-welford-upon-avon.916/</guid>
      <author>invalid@example.com (Krissam&amp;henry)</author>
      <dc:creator>Krissam&amp;henry</dc:creator>
      <content:encoded><![CDATA[Hello would anyone be able to help me move a couple of portals in ingress so that they can be made visible in pogo?]]></content:encoded>
    </item>
    <item>
      <title>Blocked?</title>
      <pubDate>Fri, 09 Dec 2022 06:05:03 +0000</pubDate>
      <link>https://outgress.com/threads/blocked.904/</link>
      <guid>https://outgress.com/threads/blocked.904/</guid>
      <author>invalid@example.com (KirillDE)</author>
      <dc:creator>KirillDE</dc:creator>
      <content:encoded><![CDATA[554 5.7.1 Service unavailable; Client host [209.85.210.52] blocked using <a href="http://dnsbl-1.uceprotect.net/" target="_blank" class="externalLink" rel="nofollow">dnsbl-1.uceprotect.net</a>; IP 209.85.210.52 is UCEPROTECT-Level 1 listed. See <a href="http://www.uceprotect.net/rblcheck.php?ipr=209.85.210.52" target="_blank" class="externalLink" rel="nofollow">http://www.uceprotect.net/rblcheck.php?ipr=209.85.210.52</a>]]></content:encoded>
      <slash:comments>2</slash:comments>
    </item>
    <item>
      <title>can't import old emails anymore tool does not work</title>
      <pubDate>Wed, 05 Oct 2022 15:34:05 +0000</pubDate>
      <link>https://outgress.com/threads/cant-import-old-emails-anymore-tool-does-not-work.883/</link>
      <guid>https://outgress.com/threads/cant-import-old-emails-anymore-tool-does-not-work.883/</guid>
      <author>invalid@example.com (alldayi420)</author>
      <dc:creator>alldayi420</dc:creator>
      <content:encoded><![CDATA[says Google blocked it for my protection.  and there is no work around ..  ?!!]]></content:encoded>
      <slash:comments>1</slash:comments>
    </item>
    <item>
      <title>How to correctly set up reports from a Hotmail/Outlook account</title>
      <pubDate>Tue, 04 Oct 2022 09:00:46 +0000</pubDate>
      <link>https://outgress.com/threads/how-to-correctly-set-up-reports-from-a-hotmail-outlook-account.882/</link>
      <guid>https://outgress.com/threads/how-to-correctly-set-up-reports-from-a-hotmail-outlook-account.882/</guid>
      <author>invalid@example.com (Inorien)</author>
      <dc:creator>Inorien</dc:creator>
      <content:encoded><![CDATA[Hello<br />
<br />
I was having some trouble following the (terrible) instructions on how to set up rules to forward things like damage reports to your profile, but eventually worked it out and will share the solution here.<br />
<br />
The &quot;guide&quot; implies heavily that you <i>need</i> a gmail account, but this is <span style="text-decoration: underline">not</span> the case. Outlook has a section in its settings for setting up rules, however there is a caveat:<br />
<b>Do not use the &quot;forward&quot; action. You must use the &quot;redirect&quot; action for this all to work.</b>...<br />
<br />
<a href="https://outgress.com/threads/how-to-correctly-set-up-reports-from-a-hotmail-outlook-account.882/" target="_blank" class="internalLink">How to correctly set up reports from a Hotmail/Outlook account</a>]]></content:encoded>
    </item>
    <item>
      <title>Email forwarding not working? Cannot find my own or my attackers activity</title>
      <pubDate>Sun, 30 May 2021 22:28:52 +0000</pubDate>
      <link>https://outgress.com/threads/email-forwarding-not-working-cannot-find-my-own-or-my-attackers-activity.828/</link>
      <guid>https://outgress.com/threads/email-forwarding-not-working-cannot-find-my-own-or-my-attackers-activity.828/</guid>
      <author>invalid@example.com (SunJuice)</author>
      <dc:creator>SunJuice</dc:creator>
      <content:encoded><![CDATA[Hi there,<br />
I recently joined Outgress and also activated Gmail email forwarding. I know that the forwarding is active as I activated also to delete the Niantic mails from my inbox and they are indeed gone. So the filter is active and the address to Outgress as well (I imported the filter settings from outgress). Today, about 30 damage reports have been forwarded.<br />
<br />
When I try for find my own action as an agent, the pages shows nothing at all and if I search for the attackers name of my portal,...<br />
<br />
<a href="https://outgress.com/threads/email-forwarding-not-working-cannot-find-my-own-or-my-attackers-activity.828/" target="_blank" class="internalLink">Email forwarding not working? Cannot find my own or my attackers activity</a>]]></content:encoded>
    </item>
    <item>
      <title>Name Change and Merge</title>
      <pubDate>Tue, 11 May 2021 06:32:18 +0000</pubDate>
      <link>https://outgress.com/threads/name-change-and-merge.827/</link>
      <guid>https://outgress.com/threads/name-change-and-merge.827/</guid>
      <author>invalid@example.com (beamT)</author>
      <dc:creator>beamT</dc:creator>
      <content:encoded><![CDATA[Hello together,<br />
I have changed my agent name to beamT and would ask to change it here as well. Also I would like to have the old reports with the new name.<br />
<br />
Thanks for the help.]]></content:encoded>
    </item>
    <item>
      <title>Using Pokelytics to find Stops</title>
      <pubDate>Sun, 10 Jan 2021 22:58:34 +0000</pubDate>
      <link>https://outgress.com/threads/using-pokelytics-to-find-stops.821/</link>
      <guid>https://outgress.com/threads/using-pokelytics-to-find-stops.821/</guid>
      <author>invalid@example.com (DSDragon)</author>
      <dc:creator>DSDragon</dc:creator>
      <content:encoded><![CDATA[Hello,<br />
<br />
I have noticed that there are some pokéstops in the world that don&#039;t show up in the Pokélytics map. How do those get added?]]></content:encoded>
      <slash:comments>1</slash:comments>
    </item>
    <item>
      <title>Agent identity has not been identified</title>
      <pubDate>Wed, 10 Jun 2020 20:28:40 +0000</pubDate>
      <link>https://outgress.com/threads/agent-identity-has-not-been-identified.805/</link>
      <guid>https://outgress.com/threads/agent-identity-has-not-been-identified.805/</guid>
      <author>invalid@example.com (Hawaiianstyle)</author>
      <dc:creator>Hawaiianstyle</dc:creator>
      <content:encoded><![CDATA[I get that message when viewing certain sections. How do I get my identity verified? I started my email forwarding aand bought the commander access.<br />
<br />
Thanks]]></content:encoded>
      <slash:comments>2</slash:comments>
    </item>
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