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Outgress MX servers: Connection timed out

Discussion in 'Support' started by tumik, Jan 9, 2019.

  1. tumik

    tumik New Member Enlightened L11

    Hi,

    I'm not using gmail, I have set up forwarding from my email server and verified that the forwarded emails pass the dkim check. When forwarded to an account on office365 I can see dkim=pass in the headers there.

    However when forwarding to damage@outgress.com the outgress MX servers don't accept my connections.
    Do you have an IP whitelist in place? If so, please whitelist IP 164.215.36.7.

    Code:
    mx1.outgress.com:25
    Trying 199.127.56.231...
    telnet: Unable to connect to remote host: Connection timed out
    mx2.outgress.com:25
    Trying 199.127.56.232...
    telnet: Unable to connect to remote host: Connection timed out
    mx3.outgress.com:25
    Trying 199.127.56.233...
    telnet: Unable to connect to remote host: Connection timed out
    mx4.outgress.com:25
    Trying 199.127.56.234...
    telnet: Unable to connect to remote host: Connection timed out
    mx5.outgress.com:25
    Trying 199.127.56.235...
    telnet: Unable to connect to remote host: Connection timed out
    mx6.outgress.com:25
    Trying 199.127.56.236...
    telnet: Unable to connect to remote host: Connection timed out
    mx7.outgress.com:25
    Trying 199.127.56.237...
    telnet: Unable to connect to remote host: Connection timed out
    mx8.outgress.com:25
    Trying 199.127.56.238...
    telnet: Unable to connect to remote host: Connection timed out
     
  2. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L10

    Currently, the mail servers only respond to Google's Gmail IP addresses. Is there a gmail.com address you could route it through? That might be the easiest solution.