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How Does This Work?

You create a free account and set a Gmail filter to forward your Ingress email damage reports.

The damage reports are processed in realtime into the Outgress analytics and alerting engine.

That's the short version.

Is This Allowed?

We believe so, but you decide.

But My Secret Data!

No one on the opposing faction cares who on their team is attacking you. Do you care who on your team is attacking opposing portals?

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Discussion in 'Support' started by Sn0rr1, May 9, 2019.

  1. Sn0rr1

    Sn0rr1 New Member

    Hello,

    I setted up the Gmail cofing to forward my emails and had a lot of damage reports.
    But i only see one record in my stats.
    Anything wrong?
    The mails will be redirected from Gmail.

    BR
    Sn0rr1
     
  2. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L13

    How many have you had since you setup forwarding? Gmail only forwards email after you set it up, it doesn't retroactively forward historical emails.
     
  3. Sn0rr1

    Sn0rr1 New Member

    70 mails or so
    Today 20
     
  4. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L13

    Can you post a screenshot of your forwarding config from your Gmail account?
     
  5. Sn0rr1

    Sn0rr1 New Member

    Screen attached.
    Also got a lot of emails yesterday.

    I redirect the emails from another account to GMAIL (redirect NO forward or something like that), from GMAIL to outgress.
     

    Attached Files:

  6. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L13

    Do you have any other filters?
     
  7. Sn0rr1

    Sn0rr1 New Member

    No that‘s the only one.
    And the mails are all in the trash box so the filter is active.
     
  8. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L13

    I went digging and it looks like your emails are being forwarded, but they are being changed by something (some process or program is causing the email to be different than how Niantic sends it to you).

    It looks like you have a Microsoft exchange mail server somewhere in the forwarding somehow that is altering the emails. Outgress will only accept emails that are unaltered. I know nothing about Outlook, but it appears that is the issue. Gmail forwards emails unaltered, so it's fine. Outlook appears to be changing the email when it forwards, which is causing the issue.
     
  9. Sn0rr1

    Sn0rr1 New Member

    Hmm strange. my only mailfilter is when there's an email it will redirect not forward.
     
  10. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L13

    Not sure what the difference between a redirect or a forward is as far as Outlook goes, but in the end emails need to be forwarded unaltered.

    Sorry, I can't be of more help... I don't have an Outlook account, and have never looked at it before, so not sure what settings you need to set in it to forward emails without Outlook changing the emails (I also don't even know if it's possible with Outlook... maybe it just always wants to alter emails for some reason).

    The emails *are* being forwarded and received on this end, but like I said. The system will not accept emails that have been altered (can cause all sorts of problems of people forwarding fake emails if it was allowed).
     
  11. Sn0rr1

    Sn0rr1 New Member

    OK thank you very much.
    I'll test and play around with it. Maybe it works when i try a serverwide rule.
     
  12. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L13

    One easy workaround might be to link your Google Account to your Ingress account and then have emails sent to Gmail instead of Outlook?
     
  13. Sn0rr1

    Sn0rr1 New Member

    I have linked it to my google Account AND to my facebook account.
    But it seems my emails will only sent to my facebook account.
     
  14. digitalpoint

    digitalpoint Administrator Staff Member Illuminator Enlightened L13

    Not sure how it picks which email to send stuff too. Maybe it’s the last linked account? Like maybe you could unlink the Google one and relink it? Not sure, but might be worth messing around with.